Customer Legal Framework
Businesses become Customers of Mach Technology Group Pty Ltd (Mach) through:
- enacting a BAAF,
- which per the SFOA,
- covers the Scope as defined through selection and integration of Service Catalogue Product(s), per initial Proposal and as varied “on demand” from time to time over the term of the agreement.
BAAF (Business Account Activation Form)
Click here to download the BAAF.
This Form is required to be completed by all Business Account customers and clients of Mach. It enables a trading relationship to be formed and provisioning in Mach’s management systems to occur. Service Levels per http://sla.mach.com.au/ with specifications for all goods & services delivered by Mach being per the Proposal and scope-referenced Service Catalogue product(s), technical specifications, pricing and term.
SFOA (Standard Form of Agreement)
Click here to download the SFOA.
Details the standard terms and conditions of trade for the supply of goods and services by Mach.
Service Catalogue (aka Product Brochure/Flyer)
Mach continually develops, innovates and amends its various Products as included and varied from time to time in its Service Catalogue. We call this our “innovation promise” and typically, this means that our Customers are routinely gaining increased functionality, performance or quality for no increase in charges.
Service Catalogue means those standardised and productised Service items (including scope and pricing) as detailed in the relevant ‘flyer’ as published by Mach from time to time, for example (but not limited to):
- Premium Support Services
- Cloud Data Centre Facilities
- Managed Servers (Data Centre & Onsite)
- Managed Storage Capacity (High-Performance, Bulk & SAN)
- Managed Enterprise Backup (Data Centre, Onsite & Other Clouds)
- Managed Network Devices & Security (Data Centre & Onsite)
- Managed Internet and WAN Telecommunications (Data Centre & Onsite)
- Managed Monitoring & Alert Service
- Managed Mach365 Email & Licencing
- Managed Dedicated Hosted Exchange with Legal Archive
- Managed Business-Pro Email
- Managed Desktop, BYOD + Protection Service
- Managed Telephony (IP-PBX, Handsets & Telco Phone Lines)
- Managed UCaaS
- Managed Procurement & IMAC
- Pen Testing
- T&M Rate Card (Consulting/Professional/Resolver Group Services)