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Wednesday, 27 Jun 2018 – widespread/cascading telco failures

Wednesday 28 Sep 2018 – widespread/cascading telco failures

Overview

Multiple telco carriers have affected widespread outages and degradation of services via their failover links, affecting Internet/Data and Voice services – across QLD, NSW, VIC and SA. The issue first presented at 12.15pm and the worst impact appears to have been resolved by 1.15pm – however Mach expects it to take much longer for underlying cause(s) to be resolved or worked around where no links to any services (that impact Mach or our customers) are impacted.

Mach detected the issues and tracked the associated impact on our customers via our 24/7 Enterprise Monitoring Platform and we have been relentlessly following up throughout and since to get official responses from carriers we see are affected.

Timeframes/Evidence Graphs

Below extracted to illustrate the widespread impact and timeframes (as at 2.30pm):

 

Further Details

  • Mach will continue to follow-up and will post to this Status Notice any further information arising:
    • Wed 2.58pm: Appears another congestion issue (Brisbane based site example above) has been resolved
    • Thu 5.00am: Observed no remaining issues – closed.
  • If you having concerns regarding your current network or how this issue impacted you, please Contact Us so that we can assist – including providing alternatives/additional redundancy if necessary.

Clients can see the latest up to date information of Status Notices online at: http://status.mach.com.au/

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