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Thursday, 12 Jul 2018 – degraded service quality (1x telco peering point)

Thursday, 12 Jul 2018 – degraded service quality (1x telco peering point)

Overview

Mach detected a network performance quality issue related to a small number of Customers that appear to traverse a peering point from one upstream carrier.

Whilst impact is similar to previous post in its impact (approx 10% packet loss) – this issue today is confirmed to be in completely different locations/paths as previous recent issues posted.

The issue commenced at 10.20am. Impacted service links are not “down” but the impact on normal use will be perceived as slower network performance or poor quality for services like VoIP or Remote Desktop.

The many customers that have diverse-path services with Mach were either unaffected or able to be manually redirected by Mach.

Further Details

  • Mach will continue to follow-up and will post to this Status Notice any further information arising:
    • 10.23am: escalated issue and confirmed known issue with upstream carrier (Unplanned Outage Alert #O-4526)
    • 11.30am: issue ongoing – Mach continuing to monitor and pressure carrier for resolution
    • 11.48am: Mach and our Monitoring is detecting that the issue may be resolved upstream
    • 11.55am: carrier notification provided that resolved at this time, with root cause being a hardware failure at the GCOMM-AAPT peering/interchange which due to its nature required these carriers to perform manual failovers to workaround issue. They have advised that PCA, is to be via new hardware equipment to replace and improved configurations.
    • 2.00pm: CLOSED as Mach monitoring detecting no further issues following traffics returning to normal following above restoration notification/timeframe.
  • If you having concerns regarding your current network or how this issue impacted you, please Contact Us so that we can assist – including providing alternatives/additional redundancy if necessary.

Clients can see the latest up to date information of Status Notices online at: http://status.mach.com.au/

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