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Saturday 13 Aug 2016 – Planned Maintenance Notice: COY DC Network Capability Upgrade

Planned Maintenance Notice: COY DC Network Capability Upgrade

Overview

To support increased growth and meet specific and increasingly sophisticated customer cloud hosting requirements, Mach will be implementing a planned capability upgrade to the Networking in our Cooroy (COY) Data Centre late in the afternoon of Saturday 13th Aug 2016.

Further Details

  • A significant network capability upgrade is scheduled for one of the Mach Data Centres at Cooroy, Sunshine Coast (COY) on Saturday 13 Aug, which to achieve requires a couple of short, intermittent Internet outages between 4.00pm – 4.30pm AEST (30min window).
  • The primary fibre-optic service is undergoing major capacity upgrade via device replacement.
  • Secondary and Tertiary services are neither impacted nor under maintenance/change.
  • The precise technical nature of the work will see several automated failovers of Public Internet (only) occur (BGP reconvergence) for some client Internet routing paths – no other Networking services will be affected and this only affects this one Data Centre site.
  • The timeframe is to work within constraints imposed by 3rd party carrier subcontractors and is the best able to be achieved by Mach, to minimise impact on Mach’s customer services.
  • Potentially impacted clients have also been provided at least 72 hours notice of this planned maintenance activity.
  • Mach appreciates our clients’ understanding that the scheduled network upgrade is an essential activity to ensure the optimal continual running of this particular Mach Data Centre facility.

Clients can see the latest up to date information during this process online at: http://status.mach.com.au/

Completion Notice:

  • All works were completed uneventfully as planned, but some minor issues caused several very brief (~10sec) network flow interruptions, that took a further hour to resolve.
  • The extra hour time was required due to unexpected issues with upstream providers that needed to be worked through.
  • Well done to the Mach staff that completed this significant capacity upgrade.
  • More importantly, thanks to our Clients for supporting this brief networking interruption to their services.
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