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Monday 27 Aug 2012 – Upstream POI Intermittent Packet Loss

Monday 27 August 2012

At 6.05am an issue with a telco carrier point of interconnect was detected by our Monitoring Platform, that confirmed that upstream to the Cooroy Data Centre, intermittent packet loss was occurring.

This resulted in public Internet based services (that are hosted only at the COY Data Centre) being degraded (e.g. web page takes minutes to load, Exchange email sync takes minutes or stalls, etc).

Mach declared a P1 Incident and High Priority Incident Management resulted in getting the upstream carrier to resolve their issue that affected us downstream, with normal operations restored at 7.57am.

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