Thursday 5 July 2018 – minor packet loss on 1x PWAN service path (Telstra Wholesale) Overview Mach detected a performance quality issue related to a small number of Customers that have a PWAN (Private WAN Service) that traverse a particular upstream fibre path provided by underlying infrastructure carrier – Telstra Wholesale. The issue commenced at […]
Wednesday 28 Sep 2018 – widespread/cascading telco failures Overview Multiple telco carriers have affected widespread outages and degradation of services via their failover links, affecting Internet/Data and Voice services – across QLD, NSW, VIC and SA. The issue first presented at 12.15pm and the worst impact appears to have been resolved by 1.15pm – however […]
Planned Maintenance Notice: Web Hosting Servers Upgrades (Plesk) Overview To support increased growth and meet specific and increasingly sophisticated security requirements for our customer shared web server hosting requirements, Mach will be implementing a planned capability upgrade to the various Plesk Servers we use at multiple Mach Data Centre sites at Friday 25th May 2018 […]
Planned Maintenance Notice: COY DC Network Capability Upgrade Overview To support increased growth and meet specific and increasingly sophisticated customer cloud hosting requirements, Mach will be implementing a planned capability upgrade to the Networking in our Cooroy (COY) Data Centre during Sunday 20th May 2018. Further Details A tenfold network backhaul carrier capability upgrade is […]
Wednesday 18 Apr 2018 Overview At exactly 11.18am this morning, Mach monitoring systems detected issues concerning a single upstream carrier that was experiencing 5-15% packet-loss intermittently every minute or so. All Mach infrastructure was first ruled out as having no issue nor any recent configuration changes. The issue was confirmed to only be affecting a […]
Meltdown & Spectre Report This Post details the implications and status of the Meltdown & Spectre CPU vulnerabilities that have just been widely disclosed to the public. What is this about? Both are related and associated with taking advantage of the fact that processors execute instructions speculatively – for the purpose of faster computing performance. […]
Notice: Microsoft Price Increases Overview Microsoft has given notice that it is significantly increasing licencing costs across its products effective Jan 2018. Mach appreciates our Clients’ understanding that this is not a cost increase of Mach’s making – and that it is not one we can simply absorb. Pricing Impact All Customer Subscriptions that are […]
Planned Maintenance Notice: Data Centre Capacity Increase Overview A complex set of changes across multiple networking and server systems, that has been in the planning for six months, is now locked in to be completed (and cannot be rescheduled due to upcoming telco embargo period). This change increases capacity four-fold and has many other benefits […]
Planned Maintenance Notice: Hosted Exchange Upgrades Overview Microsoft has released a number of security updates for their Exchange Email Platform that unfortunately, require restarting/rebooting of various servers. Mach appreciates our Clients’ understanding that scheduled maintenance is an essential activity to ensure the optimal continual running of Mach’s Data Centre facilities and in turn, our Client’s […]
Tuesday 11 Jul 2017 – Carrier Edge Device Hardware Failure – affecting some Private WAN services Overview At exactly 3.20pm this afternoon, Mach monitoring systems detected a fault on one Carrier Fibre service into one of our Data Centres. This affected: One Internet service – which failed over via Mach’s ability to do so Private […]
