Planned Maintenance Notice: NEW DC Power Grid Maintenance Overview Energex has advised Mach that it is completing planned power grid capacity increases to the area that provides the primary Mains electricity supply to our Newstead Data Centre (NEW DC). This work will include Energex interrupting supply of electricity for a period of time. No impact […]
Notice: Microsoft 2019 Price Increases Overview Please be aware, Microsoft have announced a 10-15% increase in monthly licensing fees across most of their commercial product line that will come into effect from 1st January, 2019. Unfortunately, these costs will need to be passed on and from January 2019 and invoices will be adjusted accordingly. Mach […]
Friday, 23 Nov 2018 – Fibre cut causing outage of some Telco Services Overview Mach detected a network outage that affected several higher-level services at 4.23am related to a small number of Customers. The root cause has been advised to Mach by two separately affected upstream carriers we procure services from, to be damaged fibre […]
Planned Maintenance Notice: VoIP-PBX HA-Cluster Core Capacity Upgrades Overview To support increased growth and meet specific and increasingly sophisticated customer High-Availability VoIP telephony requirements, Mach will be implementing planned capacity and capability upgrades across core physical infrastructure in our Data Centres starting on Sat 20th October commencing at 2pm. Further Details Most of the work […]
Planned Maintenance Notice: COY+SYD DCs Capability Upgrades Overview To support increased growth and meet specific and increasingly sophisticated customer cloud hosting requirements, Mach will be implementing planned capability upgrades across two of our Data Centres (Cooroy, QLD and Sydney, NSW) starting on Sat 8th September through to completion of works the following week Sunday 16th […]
Thursday, 30 Aug 2018 – Telco Peering Network Outage/Packet-Loss Overview Mach detected a network performance quality issue (packet-loss) related to a small number of Customers that appear to traverse a particular peering point from one upstream carrier. The impact of “Packet-Loss” on normal use will be perceived as slower network performance or poor quality for […]
Thursday, 12 Jul 2018 – degraded service quality (1x telco peering point) Overview Mach detected a network performance quality issue related to a small number of Customers that appear to traverse a peering point from one upstream carrier. Whilst impact is similar to previous post in its impact (approx 10% packet loss) – this issue […]
Thursday 5 July 2018 – minor packet loss on 1x PWAN service path (Telstra Wholesale) Overview Mach detected a performance quality issue related to a small number of Customers that have a PWAN (Private WAN Service) that traverse a particular upstream fibre path provided by underlying infrastructure carrier – Telstra Wholesale. The issue commenced at […]
Wednesday 28 Sep 2018 – widespread/cascading telco failures Overview Multiple telco carriers have affected widespread outages and degradation of services via their failover links, affecting Internet/Data and Voice services – across QLD, NSW, VIC and SA. The issue first presented at 12.15pm and the worst impact appears to have been resolved by 1.15pm – however […]
Planned Maintenance Notice: Web Hosting Servers Upgrades (Plesk) Overview To support increased growth and meet specific and increasingly sophisticated security requirements for our customer shared web server hosting requirements, Mach will be implementing a planned capability upgrade to the various Plesk Servers we use at multiple Mach Data Centre sites at Friday 25th May 2018 […]
