Top Menu

Tuesday 11 Jul 2017 – Carrier Edge Device Hardware Failure – affecting some Private WAN services

Tuesday 11 Jul 2017 – Carrier Edge Device Hardware Failure – affecting some Private WAN services Overview At exactly 3.20pm this afternoon, Mach monitoring systems detected a fault on one Carrier Fibre service into one of our Data Centres. This affected: One Internet service – which failed over via Mach’s ability to do so Private […]

Continue Reading

Wednesday 22 Mar 2017 – Widespread multi-carrier Peering/Packet Loss Issue

Wednesday 22 Mar 2017 Overview At exactly 7.12am this morning, Mach monitoring systems detected issues concerning multiple carriers that gave packet-loss issues to many sites across (at least) NSW and QLD. All Mach infrastructure was first ruled out as having no issue nor any recent configuration changes. Evidence was gathered and multiple HPIM (High Priority […]

Continue Reading

Planned/Emergency Maintenance Notice: On a Network Fibre Link at TCC

Planned/Emergency Maintenance Notice: On a Network Fibre Link at TCC (only) Data Centre Overview 1x of our upstream Telco Carrier fibre optic links at 1x of our Data Centres (TCC – TradeCoastCentral at Eagle Farm) has been intermittently delivering degraded quality services to Mach and our customers recently. Symptoms experienced by Mach and our clients […]

Continue Reading

Mach073 – Field Services / Service Desk Technician

Role ID Mach073 Position Title Field Services / Service Desk Technician Short Description An entry level, permanent employee position (based out of our Brisbane offices) that will contribute to the successful operation and provision of onsite field services and 1st Level technical support to Mach’s outsourced managed services clients and their end users, customers of […]

Continue Reading

Mach072 – Consulting Systems Engineer

Role ID Mach072 Position Title Consulting Systems Engineer Short Description A permanent employee position (based out of our Brisbane Offices) that will contribute to the successful delivery of infrastructure based solutions (both project and outsourcing based) into Mach Technology’s client base, as well as support the successful operation of our Data Centre and Cloud solutions […]

Continue Reading

Planned Maintenance Notice: Network Maint & Upgrades at all Mach Data Centres

Planned Maintenance Notice: Network Maint & Upgrades at all Mach Data Centres Overview Mach is taking the opportunity during our Clients “reduced activity” period of 24Dec16 – 8Jan17 to implement a rolling-series of well planned and tested minor changes and firmware updates to all Network, Server & Storage systems across our 4x Data Centre sites […]

Continue Reading

Mach071 – Client Services Consultant (CSC)

Role ID Mach071 Position Title Client Services Consultant Short Description A permanent employee position (based out of the Brisbane office) that will primarily focus on the pursuit of business development through the effective and efficient development of relationships that enable the communication of Mach’s value proposition, thereby reliably delivering against closed sales and profitable revenue […]

Continue Reading

New Service Desk & Billing Platforms

New Service Desk Platform goes live! Paul Pettigrew, Founder and Managing Director of Mach, says of reaching this important milestone: “Mach continues to strive to provide top tier service and support for all our clients and as such we are always looking for ways to improve. With that goal in mind, Mach is pleased to […]

Continue Reading

Wednesday 28 Sep 2016 – TPG widespread failures (data + voice)

Wednesday 28 Sep 2016 Overview Telecommunications provider TPG suffered a widespread outage of Internet/Data and eCall Voice network services, specifically between 5:04 pm to 11:45 pm. Mach detected the issues and tracked the associated impact on our customers via our 24/7 Enterprise Monitoring Platform and we have been relentlessly following up throughout and since to […]

Continue Reading