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New Service Desk & Billing Platforms

New Service Desk Platform goes live!

Paul Pettigrew, Founder and Managing Director of Mach, says of reaching this important milestone:

“Mach continues to strive to provide top tier service and support for all our clients and as such we are always looking for ways to improve. With that goal in mind, Mach is pleased to advise you that we are moving to a new Service Desk Platform starting October 1st, 2016.”

“For our clients, our new Service Desk Platform will help Mach communicate with you easier and improve your access to the Ticketing System to increase visibility of current activities affecting you and your business. Additionally, our new Service Desk Platform integrates directly with the new Mach Billing System, which will allow for easier review of Ticket costs associated with Invoices”.

Mach’s Clients will continue to enjoy direct and friendly access to our expert Service Desk staff via voice/email/onsite contact. Plus additionally, Client’s will also have direct access to a number of new Service Desk & Ticketing Platform features via:¬† https://dash.mach.com.au/

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We will be informing our Clients directly via additional information soon (for example, how to access your Ticket information and use the new features).

We hope you enjoy the new look and self-service features of our Service Desk Platform and if you have any questions or concerns please feel free to Contact Us.

New Billing Platform already proven itself

Over the past six months, Mach has completed the migration from seven separate billing/invoicing systems to a single new Billing Platform. Our Clients will have first noticed as the look & feel of their Invoices changed and we have been very pleased to receive the positive feedback on the way that very sophisticated ICT solutions are fine-grain tracked and presented.

The final stage of this project will be completed now with Service Desk & Ticketing Platform based services  being directly integrated into the Billing Platform, which will significantly reduce manual effort for both Mach and our Clients, creating a more holistic and streamlined experience.

What technologies has Mach selected and used?

Mach has utilised the following “worlds best practice” systems to achieve the implementation of our new Service Desk & Billing Platforms:

  • Xero – for Accounting, Finance & Billing
  • TradeGecko – for Hardware/Software Purchasing/Inventory across Mach Data Centres + Customer Onsite Premises
  • TeamworkDesk – for Ticketing & Communications
  • TeamworkProject – for Project Management, Scheduling & Resource Management
  • Plus significant amounts of Software/IP that Mach has developed and honed over the past decade

The end result benefits our clients by allowing Mach to maintain its very low prices whilst providing internationally recognised levels of customised and specialist service.

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