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Friday 24 Feb 2012 – Power and Carrier failures affecting Client sites and Network Redundancy

Friday 24 February 2012 At 10.30pm, evening storms and wild weather ravaged the Sunshine Coast region which caused some carrier comms services to fail, and unfortunately, further carrier failures occured at 11.20pm that cascaded and prevented diverse/failover routing to the COY Data Centre. No other Mach sites or Data Centres were similarly affected. Government clients […]

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Sunday 19 Feb 2012 – Widespread Telco Outages across SEQ

Sunday 19 February 2012 A P1 Incident commenced at 8.36am when our 24/7 Monitoring Platform detected issues with multiple network services across SEQ from multiple upstream carriers (at least Telstra, Allegro, PIPE & iiNet/Westnet were initially affected). Mach immediately escalated to their respective HelpDesk(s) and Mach was advised that a major point of interconnect (POI […]

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Wednesday 18 Jan 2012 – Upstream telco intermittent packet loss

Wednesday 18 January 2012 At 2.35pm upstream telecommunications providers, in routing Internet traffic to Mach’s COY Data Centre, were doing so in a fashion that is resulting in intermittent packet loss of ~10%. This was affecting services differently (web traffic minimal, email is slower – but remote desktop sessions are most susceptible) – there was […]

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Friday 9 Dec 2011 – Intermittent upstream public internet routing outage

Friday 9 December 2011 An upstream public internet routing unplanned intermittent outage affected some services into our Cooroy Data Centre. Mach engineers immediately responded when the issue arose at 1.35pm and remained in continuous discussions with upstream providers to ensure their issues were resolved as soon as possible. We can confirm there was no failure […]

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