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Status Announcements

Tuesday 4 Feb 2014 – Public Internet Aggregation Router at TCC Data Centre

Tuesday 4 February 2014 At 11.59am, a Public Internet Aggregation Cisco Router failed to operate correctly. This issue was detected instantly and a Mach engineer was dispatched immediately to site to perform the hard-reset/config-reload required. Expected restoration of services: 12.15 to 12.30pm. This is affecting only one Mach Data Centre (TCC) and within that, is […]

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Thursday 21 Nov 2013 – TPG/PIPE Private WAN Comms Brisbane Metro Outage

Thursday 21 November 2013 At 2.51am early this morning, TPG/PIPE Networks (http://tpg.com.au) suffered an unplanned Private WAN Comms Outage that is widespread and affecting the wider Brisbane Metro area (at a minimum). TPG is managing this issue as a top priority (ref SD-229753). This is affecting some Mach clients, and only those who have “private […]

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16-28 Aug 2013 – Planned Maintenance Notice: Hosted Exchange Platform

Hosted Exchange Platform –┬áPlanned Maintenance Notice Over the coming weeks, Mach will be applying priority Microsoft bugfix upgrades to the Mach Hosted Exchange platform. Microsoft has thankfully released a large number of bugfixes and updates to its Exchange server software, which Mach believes will address a number of issues that have come to prominence over […]

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Tuesday 13 Aug 2013 – Emergency Change Notice

Tuesday 13 August 2013 At midday Mach determined that an Emergency Change was required, which is published herein. This is only applicable to two specific customers of Mach, who are being contacted directly. The Hosted Exchange High Availability Cluster has been impacted by a bug with Microsoft software and the way it interacts with disk […]

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Monday 28 Jan 2013 – Energex & Telco widespread failures across SEQ

Monday 28 January 2013 At 5pm on Sunday 27th, power &/or telco upstream utility services became increasingly intermittent/disrupting the flow of backhaul and internet network traffic across the Sunshine Coast (Energex reported 26,536 outages/incidents!). Mach confirmed that all operations at all of our DC’s continued to operate without issue, but customers were likely to be […]

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Sunday 27 Jan 2013 – Cascading Energex Power Failures across SEQ

Sunday 27 January 2013 At 10am one of Mach’s DC’s (Cooroy) was unexpectedly impacted by cascading failures caused by Energex power services (arising from severe weather) and sufficient tertiary/independent redundancy services did not engage automatically. Mach staff arrived quickly onsite and determined a way to workaround the combined set of circumstances hindering power flow to […]

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Tuesday 13 Nov 2012 – Core Network Hardware Issue

Tuesday 13 November 2012 From 9.48am through to 10.15am at the TradeCoast Central DC, Mach’s 24/7 Monitoring platform noticed a degradation in communication services. Mach staff onsite, following Problem Management and diagnosis, determined that core network equipment hardware was not functioning optimally, so they reset the device in error, which restored services at 10.56am. The […]

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Monday 22 Oct 2012 – Emergency QoS Change

Monday 22 October 2012 At approximately 8am, Mach’s monitoring platform detected a degradation in services traversing public internet links into the Cooroy Data Centre. There is/was no fault with any Mach systems or infrastructure. With the assistance of upstream carrier providers, the root cause was identified as extraordinarily high traffic usage by a web application […]

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