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Status Announcements

Wednesday 22 Mar 2017 – Widespread multi-carrier Peering/Packet Loss Issue

Wednesday 22 Mar 2017 Overview At exactly 7.12am this morning, Mach monitoring systems detected issues concerning multiple carriers that gave packet-loss issues to many sites across (at least) NSW and QLD. All Mach infrastructure was first ruled out as having no issue nor any recent configuration changes. Evidence was gathered and multiple HPIM (High Priority […]

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Planned/Emergency Maintenance Notice: On a Network Fibre Link at TCC

Planned/Emergency Maintenance Notice: On a Network Fibre Link at TCC (only) Data Centre Overview 1x of our upstream Telco Carrier fibre optic links at 1x of our Data Centres (TCC – TradeCoastCentral at Eagle Farm) has been intermittently delivering degraded quality services to Mach and our customers recently. Symptoms experienced by Mach and our clients […]

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Planned Maintenance Notice: Network Maint & Upgrades at all Mach Data Centres

Planned Maintenance Notice: Network Maint & Upgrades at all Mach Data Centres Overview Mach is taking the opportunity during our Clients “reduced activity” period of 24Dec16 – 8Jan17 to implement a rolling-series of well planned and tested minor changes and firmware updates to all Network, Server & Storage systems across our 4x Data Centre sites […]

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Wednesday 28 Sep 2016 – TPG widespread failures (data + voice)

Wednesday 28 Sep 2016 Overview Telecommunications provider TPG suffered a widespread outage of Internet/Data and eCall Voice network services, specifically between 5:04 pm to 11:45 pm. Mach detected the issues and tracked the associated impact on our customers via our 24/7 Enterprise Monitoring Platform and we have been relentlessly following up throughout and since to […]

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Saturday 13 Aug 2016 – Planned Maintenance Notice: COY DC Network Capability Upgrade

Planned Maintenance Notice: COY DC Network Capability Upgrade Overview To support increased growth and meet specific and increasingly sophisticated customer cloud hosting requirements, Mach will be implementing a planned capability upgrade to the Networking in our Cooroy (COY) Data Centre late in the afternoon of Saturday 13th Aug 2016. Further Details A significant network capability […]

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Wednesday 17 Feb 2016 – Cyber Security Alert: Banks targeted by SMS phishing scam

Cyber Security Alert: Banks targeted by SMS phishing scam This alert is based on cyber-security advice received from the ACMA: www.acma.gov.au Mach Technology is warning all customer mobile phone users of a persistent and sophisticated SMS phishing campaign currently underway that is targeting mobile banking customers in both Australia and New Zealand. What Does it […]

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Saturday 30 Jan 2016 – Supercell Storms cause Electricity & Telco widespread failures

Saturday 30 Jan 2016 Overview From late in the afternoon on Friday 29th January, major and intensive thunderstorm activity has disrupted power &/or telco utility services across South East Queensland (SEQ) and the NSW Coast. This has impacted one Mach site and several Client Sites over the past 24 hours. Energex has reported 12,135 outages/incidents! […]

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Saturday 9 Jan 2016 – Planned Maintenance Notice: TCC DC Network Capability Upgrade

Planned Maintenance Notice: TCC DC Network Capability Upgrade Overview To support increased growth and meet specific and increasingly sophisticated customer cloud hosting requirements, Mach will be implementing a planned capability upgrade to the Networking in our TradeCoast Central (TCC) Data Centre late in the evening of Saturday 9th Jan 2016. Further Details A significant network […]

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Monday 2 Nov 2015 – Follow-up Notice: Additional Infrastructure Project (due Findings of 19Sep TCC DC Power Grid Maintenance)

Follow-up Notice: Additional Infrastructure Project (due Findings of 19Sep TCC DC Power Grid Maintenance) Overview The entire Trade Coast Central (TCC) Industrial Park on 19 Sep 2015 (six weeks ago) underwent planned maintenance per this previous Status Announcement, where an unexpected issue arose with the intersection of ENERGEX and Generator backup systems, upstream of Mach’s […]

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