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Queensland’s Specialist Reproductive Health Services provider – powered by Mach’s Turnkey ICT

About the Client

  • Health Services Industry
  • Specialist reproductive health services for women
  • High-quality training for professionals, including doctors, nurses, teachers and community leaders
  • Manage specific health services projects across regional and remote Queensland

The Problem

  • Existing internal environment hindering business flexibility, efficiency and quality of service delivery
  • Key IT risks of poor performance, instability and a bad user experience
  • Wanted to do business with an ICT partner that was committed, expert and ultimately delivered what they said they would

How Mach Solved

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  • Won competitive public tender via strength of solution and value for money
  • Tailored solution to support Brisbane and remote offices/staff requirements
  • Seamless cutover of the full suite of ICT services required for a new Turnkey capability:
    • Websites & Web-Applications
    • Hosted Exchange Business Grade Email with Legal Archive
    • Onsite Device Management
    • Cloud Servers & Managed Network Appliances
    • 24/7 Proactive Monitoring & Alerting Solution
    • Managed Enterprise backups
    • 24/7 Contact Centre

And what did the Client say about Mach?

“We engaged Mach Technology to provide an IT solution that would reduce our IT related risk and increase performance and stability particularly for our regional offices and clinics. The transition to Mach has resulted in all core services such as Active Directory, File/Print Sharing, Terminal Services, related Applications and web sites now being hosted on Mach’s Open Cloud Platform within the purpose-built, secure, Data Centre facilities provided by Mach. We are also benefiting from the implementation of a new email and calendaring service through the use of Mach’s hosted and distributed Microsoft Exchange high availability platform.”

“Throughout the transition project, the staff from Mach Technology, in particular their Project Manager and senior technical engineers, worked tirelessly and were extremely flexible to accommodate the many specific nuances of a Brisbane based not-for-profit health organisation with regional sites throughout Queensland. We look forward to our new IT partnership with Mach Technology and the future opportunities it will bring.” Chief Financial Officer

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